Terms & Conditions of hire

ALL HIRES ARE USED AT YOUR OWN RISK

Thank you for choosing to book with The Northern Entertainment Co for your event!
Please read below, our terms and conditions of hiring out equipment & services.

Delivery and set-up

Our team works very hard to deliver your order at your selected time, however, even a small accident on the road could impact our delivery time. We understand that you are expecting your delivery to be on time, however, sometimes we cannot predict the traffic or road accidents. In the event of late delivery, we will extend your booking. (if you have a hall booked in, this does not apply to you)

Health and safety

As a business and as parents ourselves, we know that the safety of you and your loved ones is paramount. Our team work hard at providing a safe service all year round.
Upon delivery, our team will secure inflatables, tents, etc. into the ground, any equipment that requires grass will be secured using 16 inch steel pegs which are hammered into the soil on a 45 degree angle. Mats will be placed for any bouncy castles, and RCD adaptors for any electronics. Please do not remove any equipment throughout your hire, if you need anything moving please inform our delivery team upon set up. We cannot be responsible for any equipment moved, rotated, lifted or misplaced during hire times. Mats must always be placed at the step of a bouncy castle, they are there for your safety when stepping on and off the inflatable. Please note they may shift and need pushing back as and when.
Any small electronics moved or unplugged (such as projectors, speakers, disco lights etc) are to only be done so upon advice from The Northern Entertainment Co. Any guides and handy packs will be sent via email where necessary to suit your specific hire service.
We make sure that all of our equipment is suitable for public hire. Every 12 months our inflatables and soft play are tested by RPII and PIPA tagged. This means that any inflatables we hire are safe, secure and have no faulty issues in which damage or injury could occur.
All electrical equipment is PAT tested and certified for use, stickers are displayed upon each electrical item.

• Please ensure liquids are kept away from any electricals at all times.
• Children must not be left unsupervised during your hire.
• Please refrain from allowing animals on or inside ANY equipment.
• No smoking inside or around ANY of our hired equipment.
• Please ensure children and animals are kept indoors during set up

• Please ensure access is clear of obstructions, litter, dog mess etc. Our team are on a schedule for deliveries and delays will affect other bookings, serious delays may result in the drivers moving on to the next job and returning at a later time.
• If any equipment is broken, damaged, stolen or lost during the booking, a replacement fee will be charged to you the customer.
• No climbing on equipment including inflatable walls
• No bouncing on the bouncy castle step
• Do not move any equipment once installed.
• Keep all fans and blowers clear, do not allow the fans to be covered, this will cause the inflatable to deflate.
• Overnight hires must be in a secure private garden or venue.
• Do not turn off any inflatables in the rain.
• Switch off inflatables in winds and gusts reaching 24mph.
• Bookings are not secure until a deposit is made
• Electrical equipment such as projectors and speakers must be brought inside after use and stored in the box provided.
• Any issues must be reported straight away, not at the end of your party
• STRICTLY NO CONFETTI OR ANY DECORATIONS THAT MIGHT STAIN NEAR OUR EQUIPMENT.

We carry £5million public liability insurance to ensure the standard of our service is safe for you and your families. Our team are not responsible for any children, supervision staff are there solely to ensure the equipment is being used properly. Parental supervision is required at all times.

It is the sole responsibility of the person booking (you) to ensure the safety of those using any equipment. Anyone using the equipment do so at their own risk. The Northern Entertainment Co. cannot be held responsible for anyone using the equipment during the hired times. Please see specific terms regarding your hire in separate attachment.

Customer can book supervision staff for the correct equipment usage only, parents must always supervise their children.

Power

it is your responsibility to ensure your venue has adequate power for the services booked. Power must be within 20 meters of the set up area. We supply extension cables which are to be plugged into mains power within 20 meters of the set up area.

We do not supply generators.

If your venue does not provide adequate power, ie: your event is in a field or a distance from a mains power socket, you will need to source a generator from a generator hire company.

We do not supply generators, but we can recommend suppliers. Please contact us prior to booking for advice and recommendations.

Please note: if your venue does not have adequate power for items you have booked, a refund will not be given. We have lots of alternative options available including a full range of non electrical services such as face painting and carnival games.

Weather

We hire equipment all year round, however the weather can affect our service. It is against the law for any inflatable to be set up in winds reaching or exceeding 24MPH, this includes gusts. Our website provides a weekly weather checker which is fully accessible.

In the event of predicted strong winds, we will inform our customers regarding ALL OUTDOOR HIRES. This includes tents, gazebos, cinema screens, soft play, hot tubs and all other outdoor set ups.

We will inform you for health and safety reasons, when we call you, please take it into serious consideration.

We will offer to transfer your deposit/balance to a different date or offer an alternative service, (recommended) or we can assess the area on the original date should you wish to proceed, if you decide to proceed, you will receive an email confirming your decision.

If our delivery team assess the area and can not set up, this will result in a cancellation and voids option to reschedule or refund.

Rain will not affect your booking, it is your choice to cancel due to rain. We have equipment suitable for wet weather. Bouncy castles will get wet in the rain, please ensure you have towels handy to wipe the step down, shoes are not to be worn on the inflatable. Do not switch off the inflatable in the rain as it will absorb the water making it extremely heavy and delaying our drivers on collections. (failure to do this will result in a charge)

Hot weather

Socks must be worn at all times on an inflatable. Please note that tents, bouncy castles, disco domes, nightclubs and anything with shelter will get hot in summer. Please do use fans to keep tents cool, Do not use water on inflatables, no hoses to be sprayed on inflatables or any other equipment, this will delay our drivers due to the excessive weight and will result in a bill to cover the following days of drying the inflatable. It is your responsibility to ensure the safety of those using the equipment.

Please note that cinemas require shelter in sunshine, no projector can compete with the sun.

Cold weather: Please see our terms regarding hot tub hire and cold weather. Please note: we cannot be held responsible for harsh weather affecting your hire, especially during the winter months. The same applies to hot weather in the summer months. We will make a decision regarding wind and hires should weather be UNSAFE, however, for weather affecting your hire such as rain, temperature and time of year, we can only advise, it is ultimately your decision and we will do our best to accommodate.

Cancellations

You are well within your rights to cancel at any time of booking. We understand that plans change. Please let us know with as much notice as possible and we will do what we can to help accommodate. If you choose to cancel before 1 week (7 days) of your booking date, you may reschedule your hire to an alternative date or offer a credit note to the value of your payment which will be valid for 6 months.
Cancellations within 7 days notice will be void of any reschedule dates or credit notes.

Please note any monies paid will not be refunded, but may be transferred to an alternative date. For this reason, we recommend deposits only until 7 days before your booking.

Payment

A 20% deposit will secure your booking, the remaining balance is due 7 days before delivery. Please note that your deposit/balance is non refundable however we can transfer your booking to another date 6 months if you cancel at a minimum of 7 days, please see above for cancellations.
we cannot hold your booking for more than 48 hours without deposit payment. Any unconfirmed bookings will be cancelled after 48 hours due to non payment and become available to the public.
Payments are done online via World pay, we can accept bank transfer if you contact us. Cash payments may also be accepted in certain circumstances, please contact us regarding any payments.

Full payment to be made 7 days before delivery, our team cannot begin set up until full payment is received. Our team will not accept payment at the end of your hire.

Payments accepted via Worldpay, or bank transfer. We do not accept cheques unless your booking is more than 7 working days in advance.

For corporate bookings, please contact us regarding invoices.

Booking information

All bookings must be accurate. Please do not provide false information such as a different address, delivery area or surface type. Should our team arrive to a different address or unsuitable surface, or any other uncertainty's regarding your hire, your booking will be cancelled with no option of refund or reschedule.

Signatures are required to proceed bookings, you must read and accept our terms and conditions to continue with your booking. Signatures are done via our online booking form.

Bookings made over the phone need to respond via email to confirm all details are correct.

Overnight hires

You have the option to book most services overnight for an additional fee. Some of our packages include overnight hire, where a charge will not be applied.

ALL overnight hires MUST be in a secure private area. This means a private back garden or venue grounds. Public car parks, communal areas and council land are not deemed suitable for overnight hire.

Overnight hire means the item will be collected the following morning before 11am and will depend solely on the planned route, should you wish to keep the item longer, an additional day charge will apply. For this you must contact us regarding availability. Additional days must be requested at the time of booking, last minute requests are not accepted.

Damage/theft/vandalism

It is the sole responsibility of the person who has booked (you) to ensure ALL equipment is looked after throughout the hire. The Northern Entertainment Co. cannot accept any responsibility for misuse which may result in damage, theft or injury to our equipment or anyone using it.

Minor damages such as small rips, dirty/soiled equipment etc. will result in a cleaning/repair bill depending on severity.
Any major damages will result in a full replacement bill due to no longer being fit for hire or use. This includes vandalism, severe staining, rips or tears.

Stained or soiled equipment will be classed as damage and will result in a replacement bill. Please be aware of any staining liquids, pens or paint, silly string, alcohol, or waste of any kind will damage our equipment. The equipment must be collected in the same condition it was delivered. Clear of litter, spillages, and personal belongings. NO CONFETTI OR PARTY DECORATIONS CAN BE PLACED NEAR THE EQUIPMENT, AS IT WILL STAIN THE INFLATABLES AND IT IS IMPOSSIBLE TO GET THE STAINS OUT.

Theft of any equipment will result in a full replacement bill regardless of fault.
Please ensure all equipment is clean, and left the same way and condition as at the start of your hire. All inflatables must be inflated upon collection, and electricals will be checked on site at collection. You will need to be on site upon collection.

GAMES HIRE LOST PIECES.

The Client agrees to return all equipment, components, and accessories provided by The Northern Entertainment Co (hereinafter referred to as the "Company") in full and in the condition in which they were received. It is the Client’s responsibility to ensure that all parts and pieces supplied with any inflatable or non-inflatable games are accounted for and returned upon collection by the Company.

In the event that any items are missing, damaged, or not returned, the Client will be liable for the full replacement cost of those items. Please note that many of our products are high in value and may not be replaceable individually. For example, items such as inflatable foot pool balls are only available for purchase as a complete set (current replacement cost: £156.00). Therefore, loss of a single item from such a set will require the replacement of the entire set at the Client’s expense.

The Client is expected to treat all hired equipment with care and respect, as they would their own property. Failure to do so may result in additional charges.

By accepting this agreement, the Client acknowledges and agrees to these terms.

It is the responsibility of the person hiring (you) to ensure that any equipment hired is looked after and kept secure from theft or damage of any kind.

Cards on file

Any payments cards that were saved during the order process are securely saved to the payment provider's servers. In the event of damaged or stolen equipment we will issue you an invoice depending on the damage, if you do not pay the invoice, we will have to charge your card (you will receive an email about the charge before that). The damage amount that has to be paid will depend if we can fix the equipment or we need to replace it. By signing this agreement, you are giving The Northern Entertainment Co authorisation to save your card details on file, so we could charge it in the event of damaged or stolen equipment. We will not be storing your card details after your event, it is deleted automatically once we collect and inspect the equipment.

Cleaning

Our equipment is very well maintained using quality cleaning and sanitizing products, we work harder than ever maintaining an excellent cleaning standard. Therefore it is the sole responsibility of the person booking to ensure all equipment is looked after throughout the hire and in good clean condition upon collection. This means all mud, food, stains etc. must be removed before collection. Soiled/ dirty equipment will result in a cleaning bill.

Please remove confetti, balloons and banners ready for collection. Do not sick items to our inflatables or tent walls as this has been known to leave sticky residue. All banners, balloons and personal items must be removed from our tents, nightclubs and inflatables before collection.

By agreeing to our terms and conditions you are accepting full responsibility for the use of any products or services hired from us and will follow any instructions carried out using the guides provided in future emails specific to your hire and any information provided by our team upon set up.

Suitability

All hired equipment must be suitable for your garden or venue. Please ensure the size is right before booking. If you need to change anything, you must contact our office as soon as possible. In the event of an inflatable, marquee or cinema not fitting on the day, this will result in a cancellation and we may not be able to return due to volume of deliveries. Any payments made will not be refunded.

If you have a hall booked, please check that all electrical mains are in full working order, power cuts and trips are out of our control. Not all halls and venues are the same, please ensure our team have appropriate access and a suitable parking space within 20 meters of the venue. Our team will not carry equipment through city centres, across busy roads or park in multi-stories.

Please note that some of our equipment is extremely heavy, Items which are unsuitable for transporting up and down stairs, or being carried for long distances will be clearly stated on the description of the service. Please read your product carefully and make any changes necessary to avoid disappointment.

If you have artificial grass, please do not select "real grass" as this is not a suitable surface. Our team need to be able to anchor pegs into the ground which will not only leave permanent holes in your garden, but the sand or gravel underneath is unsuitable for our pegs to secure the apparatus.

Please be sure to select the appropriate surface type for your hire. If your surface is not available for that product and you select a different type ie: selecting grass when you have tarmac. Our team will not be able set up due to health and safety. There are reasons only certain surface types are available for products.

Private gardens only, your garden must be secure and on private property. We will not set up on driveways, public fields, communal areas, residential car parks or council land without written permission. Areas such as car parks must be private ie: belong to a venue. You must also select the appropriate surface for the item you wish to book. If you are unsure, please call our office for advice.

Slopes will need to be discussed due to health and safety. Please contact our office as we may require a photograph of the area.

Customer satisfaction

If for any reason you are unsatisfied with our service, you must alert the set up team at the start of your hire. We will install the equipment, secure it and show you everything you need to know before leaving. Please take this opportunity to ask questions or raise any concerns. If any issues arise during your hire, you must contact our office as soon as possible so we can resolve the problem quickly.

Zero tolerance

Please be respectful toward our team. We work extremely hard to provide a top quality service to our clients. Abuse of any kind will not be tolerated. This includes but is not limited to the following: Blackmail, coercive behavior, threats of violence, slander, libel, physical abuse, theft, damage to property, false imprisonment and will result in immediate cancellation, black listing, and in extreme cases, the police will be called.

Accident or injury

All incidents must be reported to our office immediately. A member of our team will come out to you to report the incident in our accident book and assess why the incident took place. Our equipment is tested in adherence to HSE regulations and manufactured in the UK. We carry out thorough health and safety briefing and provide safety signs which are attached to inflatables as well as full guides which are emailed to our clients. Please follow all necessary precautions carried out by our team.

Documentation & Responsibility for Information Disclosure

At The Northern Entertainment Co, we are committed to supporting our clients and ensuring a smooth event experience. However, it is the responsibility of the client to inform us prior to booking if specific documentation is required by the venue, local authority, or any other governing body.

We kindly ask that all documentation requirements be communicated at the time of inquiry or booking. Failure to provide this information in advance may result in the cancellation of your booking, and in such cases, no refunds will be issued.

We are able to provide the following standard documentation upon request:

• Level 3 Food Hygiene Certificate

• Public Liability Insurance

• Risk Assessments

• PAT Testing Certificates

• Allergy and Allergen Information

• HACCP Chart for Fun Food Services

• Method Statement

Please ensure that your event organizer or venue has reviewed and approved these documents where applicable.

Communication

We take pride in our communication and customer service. Should you need to get in touch, we are on hand almost 24/7. On weekdays, please contact 07521120198 or 01916531200

If you cannot get through, please be aware that we may be out on deliveries, driving or taking care of our children. We are a family business, we do not have staff.

If you cannot get through via the phone, please drop us a message or email and we will get back to you as soon as possible.

Terms & Conditions of Hot Tub hire ONLY

Anyone using this hot tub should read this form.

1. To use your spa, remove lid and store carefully. Enter water carefully NO JUMPING, test the water first, so it would not be too hot.

2. When not using spa replace the lid.

3. Children must be accompanied by an adult.

4. Lock cover when spa is not in use and do not climb on top of the cover.

5. It is essential that everyone using the spa showers before use, and no foreign bodies e.g. grass, earth, sand, stones or sharp objects are introduced to the water. Your spa will perform better if kept clean, therefore more enjoyable to use.

6. Check filter in between the uses and wash it under the tap water simply rubbing it with your fingers. Failure to do this may result in a decline in temperature for which The Hot Tub Rental Company will not take responsibility. If we need to attend your property because of the filter failure you will be charged a delivery fee as the filter cleaning is your responsibility.

7. Your spa is designed for 2-4, 4-6 or 6-7 persons (please check what capacity of spa you are using). Overloading the spa can cause damage for which you will be liable.

8. If filled with cold water, it may take 24-36 hours to fully reach the maximum temperature. (We strongly advise to fill it in with warm water if you want to use it quicker)

9. Any punctures or damage done to the hot tub, or the motor will be charged from the customer.

10. NO fake tan.

11. Note – the temperature will drop a few degrees while in use.

12. Please ensure that your bottom of the feet is clean to prevent any damage to the hot tub.

13. No fires, BBQs or smoking next to the hot tub.

14. Please take a shower before and after using the hot tub, to avoid any skin problems to prevent a condition called hot tub folliculitis, again your tub is brought to you already sanitised therefore The Hot Tub Rental company accepts no responsibility should such condition occur after use.

15. The Hot Tub Rental Company will not be liable for accidents, injuries or death.

16. The Hot Tub Rental Company will not be liable for any accidents relating to use of our hot hubs such as wet surfaces causing slip hazards, running or jumping in and around the spa.

17. Some people can have a reaction to the chlorine used in the hot tub if this occurs stop use of the spa and seek medical advice if needed, The Hot Tub Rental Company accepts no responsibility towards any such reaction and a refund will not be given.

18. DO NOT USE bubble bath or soaps, washing up liquid or any other chemicals within the spa.

19. We will bring you enough chemicals for the duration of your hire, you must use them to keep the spa hygienic. Make sure you put chorine dispenser back after usage to keep your spa clean.

20. The Hot tub Rental Company will not be held responsible for any damages to your property through the entire hire period. This includes weight or water damage to any or all structure, fixings & fittings, garden, electricity or grass areas. It is your responsibility to make sure that the space provided is fit for purpose.

21. If a hot tub stops working, or experiencing any problems you must notify us immediately so we can be given the opportunity to identify the problem and resolve it.

22. It is customer’s responsibility to empty the hot tub before collection, failure to do this we will have to pump the water out with the pump, fee will be added of £9.99.

The renter must pay for any damage from misuse or not following recommendations. The renter acknowledges the risk of using the spa, releases the establishment from liabilities, and agrees to care for the spa while in possession.

ALL DAMAGES MUST BE PAID FOR ON COLLECTION.